Delivery & Shipping Policy

Smart Ophthalmic Pvt Ltd
Date: 22 March 2026

1. Overview

This Delivery & Shipping Policy outlines how Smart Ophthalmic Pvt Ltd (“Smart,” “we,” “our,” or “us”) processes, ships, and delivers orders for our ophthalmic devices, prosthetic solutions, biologics, and related products. By placing an order with us, you agree to the terms described below.

 2. Order Processing Time

• Orders are processed Monday to Saturday, excluding public holidays.
• Standard processing time is 2–5 business days, depending on product type, regulatory requirements, and customization needs.
• Custom-made products (e.g., ocular prostheses, specialty devices) may require additional processing time, which will be communicated at the time of order confirmation.

 3. Shipping Methods & Delivery Timelines

We ship orders domestically within India and internationally through trusted logistics partners.

Domestic Shipping (India)

• Standard Delivery: 3–7 business days after dispatch
• Express Delivery: 1–3 business days (where available)

International Shipping

• Delivery timelines vary by destination, customs clearance, and local regulations.
• Typical delivery window: 7–21 business days after dispatch.

Note: Delivery timelines are estimates and may vary due to courier delays, customs inspections, or unforeseen circumstances.

 4. Shipping Charges

• Shipping fees are calculated based on product weight, dimensions, destination, and shipping method.
• Charges will be displayed at checkout or communicated in the quotation/invoice.
• International shipments may incur additional customs duties, taxes, or import fees, which are the responsibility of the buyer.

 5. Customs, Duties & Regulatory Compliance

For international orders:

• Customs clearance procedures vary by country.
• The buyer is responsible for ensuring compliance with local import regulations.
• Smart is not liable for delays caused by customs authorities or regulatory inspections.

 6. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
• Tracking updates depend on the courier’s system and may vary by region.

 7. Shipping of Medical Devices & Biologic Products

Certain products—such as biologics, sterile devices, or temperature‑sensitive materials—may require:

• Special packaging
• Cold-chain logistics
• Regulatory documentation (MSDS, IFU, ISO13485/CE/FDA status, etc.)

These requirements may affect shipping timelines and costs. Our team will coordinate with you to ensure safe and compliant delivery.

 8. Delivery Delays

Smart is not responsible for delays caused by:

• Courier service disruptions
• Natural disasters
• Customs clearance
• Incorrect shipping information provided by the customer
• Regulatory holds or inspections

We will, however, support you in resolving issues with the logistics provider.

 9. Incorrect or Incomplete Address

If the shipping address provided is incorrect or incomplete:

• Delivery may be delayed or returned.
• Additional shipping charges may apply for re-dispatch.
• Smart is not responsible for lost shipments due to incorrect address details.

 10. Damaged or Missing Items

If your package arrives damaged or items are missing:

• Notify us within 48 hours of delivery.
• Provide photos of the package, label, and product.
• We will coordinate with the courier to resolve the issue and arrange replacements where applicable.

 11. Non‑Deliverable Shipments

Shipments returned due to:

• Refusal to accept delivery
• Unreachable recipient
• Customs non‑compliance

…may incur additional charges. Re-shipping will be processed only after payment of applicable fees.

 12. Contact Information

For shipping-related queries, please contact:

Smart Ophthalmic Pvt Ltd
Address-

Email: support@smartophthalmic.com
Phone: +1 216 202 4667
Website: https://smartophthalmic.com/